General Return Policy: We strive to ensure you are completely satisfied with every purchase and guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 14 days of the purchase for a refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable. If you need to return an item, please send us an email from your order page and we will get back to you within 24-48 hours. All returns are subject to a 20% restocking fee. No refunds on 14KT gold items. All returned items must be in their original packaging and in the condition in which they were received. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.