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Return Policy

General Return Policy: We strive to ensure you are completely satisfied with every purchase and guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 14 days of the purchase for a refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable. If you need to return an item, please send us an email from your order page and we will get back to you within 24-48 hours. All returns are subject to a 20% restocking fee. No refunds on 14KT gold items. All returned items must be in their original packaging and in the condition in which they were received.  If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.  We are responsible for your purchase until it reaches the carrier utilized to ship your order. Once the carrier accepts the package of your order, we are no longer responsible. We are not responsible for lost, damaged, or miss-delivered packages. If your package shows delivered by the carrier but you have not received your order, please reach out and file a claim with your carrier utilizing the tracking number we provided you. If you suspect your package is stolen, please reach out to the carrier for resolution utilizing the tracking number we provided you. If you have any questions about shipping/delivery, please contact us at: bg@bellagracestore.com